Many people believe that artificial intelligence (AI) will replace our jobs but it’s a myth. The new technology is going to replace tasks, not jobs. Just like email, computers, and the internet elevated employees to new proficiencies in past decades, AI’s purpose is to increase worker proficiency by eliminating time-consuming tasks.
Always a lot of people are afraid of new technologies and the progress of science. They don’t have the knowledge and they don’t like changes in their life or work. But the technology is here to change the world and nobody can stop it!
A famous example from the 19th century. A group of English textile workers wants to destroy newly invented textile machines for fear they’d lose their jobs. Their fear was unfounded, however, as instead of being replaced, the machines made it cheaper to produce fabric, leading to more customers, and more demand for workers.
Technology like AI is giving us a unique opportunity to rethink how work is done, and how people use their skills and talents to complete critical tasks. AI works by applying pattern recognition to categorize structured and unstructured data, to flag anomalies and make recommendations.
It can take care of the repetitive tasks so that all employees — from the back office to the CEO — can focus on higher-value projects that help them stay competitive.
For example, chatbots are already being used to alleviate the pressure of increasing customer inquiries. Chatbots can be set up to answer the most basic requests of customers, such as delivering order status updates, scheduling appointments, answering common user questions, and providing simple automated services during the hours when a business is closed.
For B2B organizations specifically, it can take over many of the lead nurturing tasks that happen at the top of the sales funnel – allowing humans more time to interact with prospects during the critical decision phase of the sales process.
Artificial intelligence takes over many of the time-consuming tasks and augments data-driven research by more quickly finding patterns and making recommendations, while human intelligence supervises, guides and manages.
So people will do their jobs faster, better and smarter. Automation replaces useless redundancy and decreases the amount of data an employee must wade through to accomplish an assignment.
The artificial intelligence will improve all industries and verticals– back-office tasks such as payroll, administration, invoice approvals, etc. As we’ve seen with the increasing use of chatbots, more businesses have come to understand what processes they are able to streamline, and executives and employees alike have become more comfortable working alongside automation programs.
A recent Deloitte survey of business executives concluded that more than 80% of executives gained a financial return from AI investments. Automation can create economic growth, reduce prices and increase demand while also creating new jobs that make up for those that disappear.
We’re seeing this in the ERP market especially; many software vendors have recently created their own versions of digital assistants like Siri, Alexa, Cortana – or are creating applications that allow users to have a conversation with their ERP software through one of these bots.
These consumer chatbots can also streamline tedious employee tasks such as scheduling appointments, directing payments, following up on invoices – all from within a conversational interface. Soon you may be asking Siri, Alexa or Wanda to find the best deal and book your flight for an upcoming business trip!
It is more important than ever to prepare yourself, your team, and your organization to develop a strategy to leverage artificial intelligence. And keep in mind – AI, when used correctly, is about empowering people to do more and better than humanly possible.
The future is here! The artificial intelligence is your helper, not your enemy! Take action now and don’t look back!
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