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Has your small business received a negative review online? How to respond and turn it into a positive experience.
How to Handle Negative Reviewers
Here is a guide to handling online reviews.
Types of reviewers
Faker Frankie
Repeating Rhonda
Dramatic Danny
Illustrative Ian
Forthright Felicia
Confused Camille
Influencer Ivy
Wanting William
More Details – Fundera.com
A whopping 79% of U.S. adult Internet users check online reviews before they make a purchase or visit a business, according to a survey by YouGov.com.[1] In short, positive reviews are a powerful way to drive customers and clients to your small business.
But many small business owners simply ignore online review sites because they’re terrified of getting a bad review.
A recent survey reports that just one in 25 entrepreneurs say they’ve been impacted by a bad online review.
Consistently negative reviews mean that it’s time to make a change. Consider it free market research!
https://www.fundera.com/blog/dealing-with-negative-online-reviews
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