Now Social Media has become an integral part of our daily lives. On average, a person spends at least 1 hour a day on social media. Back in 2005, only a few million people used social media platforms but now more than 2.6 billion do.
In the recent years, we can observe the evolution of customer communications in the CRM market. Multichannel customer interactions, including chat, SMS, email, forums and social media, have created a new era in the relations between businesses and customers….
![Social Media Evolution [Infographic]](https://www.zenesys.com/Zenesys/media/Images/Blog/social-media-evolution.png?ext=.png)
